Privacy Policy

Introduction

Claravex Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website claravex.pro or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Data Controller Information

The data controller for your personal data is Claravex Ltd, a company registered in Ireland with registration number 739205. Our registered office is at Eyre Square 61, Dublin, D50 6900, Ireland. You can contact us at privacy@claravex.pro for any privacy-related enquiries.

Data We Collect

The data we collect about you depends on how you interact with our website and services. We may collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request information about our services.
• Communication Data: Records of correspondence and communications between you and Claravex, including emails, phone calls, and meeting notes.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and click-through rates.
• Marketing Data: Your preferences in receiving marketing communications from us and your communication preferences.

How We Use Your Information

We use of your data is based on legitimate interests, contractual necessity, or your consent. Specifically, we use your information to:

• Provide, operate, and maintain our website and services
• Respond to your enquiries and provide customer support
• Process and fulfil your requests for information or services
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about our services, including marketing communications (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations and protect our legal rights
• Prevent fraud, security breaches, and other illegal activities

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: legitimate interests for business operations and service improvement, contract performance when providing services, legal compliance for regulatory requirements, and consent for marketing communications and non-essential cookies.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances: with trusted service providers who assist us in operating our website and conducting our business, with professional advisers such as lawyers and accountants, when required by law or to protect our rights and safety, and in connection with a business transfer or merger (with appropriate safeguards).

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically: contact enquiries are retained for 3 years after last contact, client data is retained for 7 years after the end of our business relationship, technical and usage data is typically retained for 2 years, and marketing data is retained until you withdraw consent or we determine it is no longer needed.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or certification schemes approved by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

Complaints

If you believe that your data protection rights have been breached, you have the right to lodge a complaint with the relevant supervisory authority. In Ireland, this is the Data Protection Commission (DPC). You can contact them at www.dataprotection.ie or by phone at +353 (0)761 104 800.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.